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Kyest Compass Travel Privacy Policy

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Kyest Compass Travel is committed to safeguarding your personal privacy. We recognise that individuals have the right to control how their personal information is collected and used. Providing personal information is an act of trust, and we take that responsibility seriously. Unless you give us consent to do otherwise, we will only collect and use your personal information in accordance with this Privacy Policy.

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1. Collection of Your Personal Information

The types of personal information we collect, hold, and disclose may vary depending on the travel services or arrangements you request. We will only collect personal information essential to your specific travel requirements or service requests. We may also collect your information from third parties, including someone making a booking on your behalf.

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2. Types of Personal Information Collected

In the course of arranging travel or services for you, we may collect the following:

  • Full name, title, and date of birth

  • Passport details or other official identification (e.g., driver's licence)

  • Contact information: phone number, email, and mailing address

  • Emergency contact or next of kin details

  • Travel preferences or history

  • Payment details, including credit card information

  • Any other information necessary to fulfil your travel requests
     

3. Sensitive Information

In some cases, we may be required to collect sensitive personal information to meet your travel needs, such as for insurance or visa processing. This may include:

  • Medical or health information

  • Dietary requirements

  • Religious or cultural practices

  • Criminal record details (if relevant to visa or travel clearance)
     

4. How We Collect Personal Information

We collect personal information through a variety of methods, including:

  • Directly from you when you make a booking (face-to-face, online, email, phone, social media, or text message)

  • When you sign up via our website to receive deals, newsletters, or enter competitions

  • Through other travel service providers or booking agents

  • From third-party suppliers and government agencies (domestic and international)

  • Via our business partners

  • Through cookies and server tracking software on our website
     

5. Use of Your Personal Information

We will only use or disclose your personal information for purposes such as:

  • Making travel bookings and arrangements with service providers

  • Providing quotes or responding to your travel enquiries

  • Coordinating with suppliers (airlines, tour operators, hotels, car hire, insurance, etc.)

  • Processing and collecting payments

  • Administrative tasks such as system improvements, staff training, or market research

  • Facilitating loyalty or rewards program participation

  • Website analytics and service optimisation

  • Sending you marketing and promotional materials (opt-out options available)
     

6. Disclosure of Personal Information

We may share your personal information with third parties including:

  • Travel providers such as wholesalers, cruise lines, airlines, hotels, and insurance companies to deliver your requested services

  • Government authorities or law enforcement when required by law

Some travel providers may be located overseas. These providers may not be subject to Australian privacy laws. Where this is necessary to fulfil your booking, you acknowledge and accept that privacy protections may differ. If you do not wish for your information to be disclosed internationally, we may not be able to fulfil your requested travel arrangements.
 

7. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Security measures include:

  • Secure server software with encryption

  • Firewalls and virus protection

  • Password-protected systems and access controls

  • Use of secure networks for transmitting sensitive data

  • Regular reviews of our data security protocols
     

8. Accessing and Updating Your Personal Information

You are entitled to request access to and correction of your personal information. We may need to verify your identity before providing access. In some cases, a small fee may apply to cover administrative costs.

If you believe any of your personal details are incorrect, outdated, or incomplete, please contact us and we will update our records promptly.
 

9. Cookies

Our website may use cookies to improve your browsing experience and deliver content relevant to your interests. Cookies store information such as login preferences and website activity.

If you prefer not to use cookies, you can adjust your browser settings to refuse or block them.
 

10. Unsubscribing

You can unsubscribe from our marketing or communication emails at any time by clicking the “unsubscribe” link or contacting us directly.
 

11. Your Consent

By using our website and services, you consent to the collection and use of your personal information by Kyest Compass Travel in accordance with this Privacy Policy. This policy is subject to change from time to time, and any updates will be posted on our website without prior notice.
 

12. Complaints

If you believe your privacy has been breached or you wish to make a complaint regarding the handling of your personal information, please contact us using the details below. We take complaints seriously and will respond within a reasonable timeframe.
 

Contact Details
Kyest Compass Travel
Gympie, QLD, Australia
Email: naomi@kyestcompasstravel.com.au 
 

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